For customers who live in outside of Japan.

Shopping Guide

For customers shopping online from the U.S.

Do you ship internationally?

Online shopping is available only in the U.S.
For customers residing in the U.S., please see Shopping Guide.
If desired, we may be able to accommodate your request, so please contact us via CONTACT page.
As we have handling stores in Hong Kong and Taiwan, we do not accept online shopping. Please place your order through our handling stores.
For details of our handling stores, please refer to SHOPLIST.

Can I order using an international forwarding service?

We regret to inform you that we cannot accept orders using international forwarding services or proxy purchases. Orders that appear to be using international forwarding services or proxy purchases will be canceled. Please be aware that if a cancellation involves any refound fees, these will be borne by the customer.
To safely deliver jewerly to all customers and provide appropriate after-sales service, we apologize for any inconvenience this may cause. We kindly ask for your understanding in this matter.

About Engagement Rings and Wedding Rings

What is the difference between an engagement ring and a wedding ring?

[What is an engagement ring?]
An engagement ring is given during a marriage proposal as a symbol of the promise to marry. It signifies your irreplaceable feelings and hopes for your future together. We hope you find the perfect ring to express your commitment to your beloved partner.

[What is a wedding ring?]
A wedding ring is worn by the couple as a symbol of their marriage. May you find a ring that beautifully reflects the presence and connection between you in your everyday life.

About Visiting the Store

I would like to see the rings in person at a store. What should I do?

We have handling stores across Japan and overseas, from Hokkaido to Kagoshima Prefecture. Please refer to SHOPLIST for details.
*Note that only bridal rings are available at these locations.

Should I make an appointment before visiting a store?

You are welcome to visit any of the handling stores without an appointment.
However, stores may be crowded on weekends, holidays, and during certain times of the day. We recommend making an appointment to ensure a smooth visit without having to wait.
You can make a reservation by calling the store directly or using the store's reservation form.
For more details on how to book an appointment, please see SHOPLIST.

I am not used to visiting jewelry stores. Is that okay?

It’s common for many customers to visit a jewelry store for the first time when searching for an engagement ring or wedding ring.
Although it might feel daunting initially, knowledgeable staff at the handling stores are dedicated to helping you.
They are experienced in assisting with bridal rings and will make your experience as comfortable as possible. Please feel free to visit and let us help you find the perfect ring.

I'm planning to propose as a surprise.
Can I visit the store on my own?

Absolutely, many customers visit handling stores alone.
Experienced store staff will assist you in choosing a ring that is sure to delight your beloved.

Are there parking lots near handling stores?

Some handling stores have nearby parking available.
Please contact the specific store you plan to visit for details about parking options. For information on each store, refer to SHOPLIST.

About ordering

What payment methods are available?

At both our online store and handling stores, we offer a variety of payment options.

[Online Store]
Credit Cards: Visa, Mastercard, American Express, Diners Club, JCB
Bank Transfer
Paypal

*For the following, only credit card payments processed through Square are available due to system limitations. Please contact us for more details:

-Fees for paid after-sales services.
-Additional fee for custom-made sizes following the rental of a size measuring device.
-Additional fees for certain custom options.
-Others.

[Handling Stores]
*Bridal Rings: Only bridal rings are available for purchase at handling stores.
Payment Methods: Some stores accept cash, credit cards, debit cards, and PayPay, among other options. Please contact the specific store you plan to visit for detailed information on available payment methods.
For more details about each store, please refer to SHOPLIST.

Do Prices Fluctuate?

Yes, prices may change due to fluctuations in the market prices of diamonds and metals.
For the most current pricing, please refer to the product pages on our online store.

How long does it take to receive the product after purchase?

Delivery times vary by item as follows:

[Bridal Rings] Typically, the delivery time is about 3 months.
[Necklace “Carry Your Love”] Usually delivered in about 2.5 months.
[Pre-made Jewelry (e.g., some earrings)] These items are shipped within 5 business days of ordering.The delivery time may vary depending on the jewelry.
*Please note that jewelry such as necklaces and earrings, excluding bridal rings, is available exclusively at our online store.

Bridal rings and certain anniversary jewelry like “Carry Your Love” are crafted individually in our workshop upon receiving your order. We apologize for the delay and hope you look forward to receiving your order.
*During extended holidays such as the year-end and New Year holidays, Golden Week, and summer vacation, please allow an additional 2 weeks on top of the usual delivery time. We appreciate your understanding and patience.

If I am in a hurry, can you shorten the delivery time?

We will do our best to accommodate your needs. If you order from the online store, please consult with us through our CONTACT page.
If you are ordering at handling stores and need the item urgently due to an upcoming event such as a meet-and-greet with both families or a wedding, please discuss this with a store staff.

Can I cancel or return my order after it has been placed?

[Bridal Rings, Necklaces “Carry Your Love”, and Other Made-to-Order Jewelry]
Since all jewelry is custom-made from scratch after receiving an order, we are unable to accept cancellations or returns. Please be aware of this policy before placing your order.

[Jewelry Other Than Made-to-Order, Such as Some Pierced Earrings]
Returns or cancellations may be possible under the following four conditions, and you must contact us within 8 days of receiving the product. After the 9th day, we cannot accept returns or cancellations.
Please note, all shipping costs and handling fees for returns or cancellations for reasons attributed to the customer will be the customer's responsibility.
-The product must be notified for return within 8 days of receipt.
-The product must not have been used.
-The item must not be stained or scratched.
-All accessories, tags, boxes, etc., must be intact.

Can I change the design, material, or size after ordering?

We regret to inform you that we do not accept changes to the design, material, or size after an order is placed. Please ensure your order is correct before finalizing it.

Can I purchase only a ring case?

Unfortunately, we do not sell ring cases separately.
A case is provided only with the purchase of a ring.
A replacement case can only be purchased separately if the original case is damaged after the ring has been bought. Please contact us through our CONTACT page for assistance. If you purchased your ring at one of handling stores, please consult with the store staff directly.

About Bridal Ring Sizes

What sizes of rings are available?

Each ring is available in the following sizes. Please note that there are two types of ring sizes: basic and custom sizes. Custom sizes are subject to a special order fee, so we ask for your understanding in advance.
* All rings can be crafted in increments of JP0.5 size.
*Please be aware that design variations may affect the available sizes. For more details, please check the product page.

[Engagement Rings]
-Basic size: JP4 - JP15
-Small custom size: JP1 - JP3.5 (additional 5,500 yen including tax)
-Large custom size: JP15.5 - JP19 (Please inquire about prices via our CONTACT page)

[Bloom]
-Basic size: JP4 - JP15
-Small custom size: JP2 - JP3.5 (additional 5,500 yen including tax)
-Large custom size: JP15.5 - JP19 (additional 20% of the regular price including tax)

[Wedding Rings S Width]
-Basic size: JP4 - JP15
-Small custom size: JP1 - JP3.5 (additional 5,500 yen including tax)
-Large custom size: JP15.5 - JP19 (additional 20% of the regular price including tax)

[Wedding Rings M Width, L Width]
-Basic size: JP9 - JP20
-Small custom size: JP6 - JP8.5 (additional 5,500 yen including tax)
-Large custom size: JP20.5 - JP30 (additional 20% of the regular price including tax)

I don't know what size ring to wear, is that okay?

Absolutely, it’s common for many customers to have their finger size measured officially for the first time when selecting engagement and wedding rings. Please don't worry; we're here to help.

[For customers ordering through our online store]
After we confirm your payment for the basic size fee, we will lend you a size measuring device. To borrow the device, please select "Size Measuring Device Rental" in the size selection box on the product purchase page and proceed to checkout.
Please note that if your measured size falls into the special order category, an additional fee will apply.

It is possible to have the size measuring device sent to a Yamato office. If you prefer this option, please indicate your preference in the remarks column, along with the name of the designated office.

*The loan of size measuring devices is only available within Japan
*Keep in mind that special order payments can only be made via bank transfer or credit card due to our system's requirements.
*Production will begin once your size is confirmed.
*If the size is a special order, production will commence after the special order fee is paid, which may affect the delivery date.

[For customers ordering at handling stores]
Feel free to consult with a store staff during your visit.
We will take the time to understand your needs and carefully measure your finger, considering your individual shape and lifestyle to ensure the perfect fit.

About Bridal Rings

Can I choose the material?

Yes, you can choose from several materials: hard platinum (Pt950), yellow gold (K18YG), pink gold (K18PG), and depending on the design, white gold (K18WG). Please refer to each product page for specific details.

Can I wear it even if I have a metal allergy?

YUKA HOJO engagement and wedding rings are crafted from materials including platinum, gold, silver, copper, palladium, and ruthenium.
As metal allergies vary among individuals, we recommend undergoing a patch test by a dermatologist before placing your order. If you experience any skin problems after wearing the ring, please discontinue use immediately and consult a medical specialist.

Can I change the design to add or remove surface diamonds on the wedding ring?

With the exception of certain designs, it is possible to change the setting to include or exclude diamonds.
For items that do not have a diamond customization option available on the product page, we regret that orders cannot be placed directly through our online store due to system limitations.
In such cases, we kindly ask that you contact us via email so we can assist you with the details and process your order manually.
Please note that adding diamonds to a design that originally does not include them is considered a paid option.
For more information regarding pricing and availability, please feel free to contact us through our CONTACT form.

About Options for Bridal Rings

Can you engrave the inside of the ring?

Yes, we offer engraving services for the inside of the ring. You can have important anniversaries, initials, or special messages engraved. We accept numbers, letters of the alphabet (both upper and lower case), and symbols such as period (.), comma (,), ampersand (&), "to", and spaces.

[Character Limits]
-Engagement Rings and Bloom: Up to 4 characters
-Wedding Rings: Up to 14 characters (*For sizes 3.5 and smaller, up to 7 characters)

Examples:
1. H to N (3 characters)
2. 2023.10.10 H & N (14 characters)

Notes on Formatting:
*A space is automatically added before and after “&” and “to” even if not specified.
*If no space is specified, such as between the date and initials, the engraving may be filled in. If necessary, please include a space as shown in [Example 2] above.
*Period (.), comma (,), ampersand (&), "to", and spaces count as one character each.
(Spaces automatically added before and after “&” and “to” are not counted as characters.)

[Typefaces]
You can choose from three typefaces.
For details and to select your preferred font, please refer to the engraving input section on each product page.
For Font C (Cursive), please note that consecutive uppercase letters will not connect. We recommend using uppercase letters in Font C primarily for initials or as the first letter of a name or message.

Can I have a birthstone inside?

Yes, for certain designs, you can add a birthstone or blue diamond as a secret stone. This is a paid option, and the number of stones that can be added varies depending on the design.

Availability of Secret Stones:
Not Available: All engagement rings and Bloom rings do not offer secret stones.

Up to One Secret tone Allowed:
Designs: Current, Ray of Light
*Note: Available only for rings sized #JP4 or larger.

Up to Two Secret stones Allowed:
Designs: Passage of Time, Mango Tree, Calm, Touch, Soulmates, Path, Weave, Light inside you, Moon song, Sign
*Note: Available only for rings sized #JP4 or larger.

For rings sized #JP3.5 or smaller, the options for secret stones may be limited, and some designs may not accommodate stone settings.
For more detailed information and to see if a specific design can set a birthstone, please contact us through CONTACT.

Types of Secret stones
■Blue Diamonds(*1)
In Europe, there's a charming tradition known as "Something Blue," which suggests that a bride who wears something blue on her wedding day will enjoy a lifetime of happiness. In honor of this tradition, we offer blue diamonds as an option for secret gemstones. These diamonds are treated to achieve a vibrant blue color that symbolizes good fortune and joy.

■Birthstones
Birthstones, also known as guardian stones, are believed to bring protection and happiness to those who wear them, especially if they correspond to the wearer's birth month. It's popular to choose your own birthstone, the birthstone of a loved one, or a stone that represents a significant anniversary. If the ring design accommodates two stones, it is a beautiful gesture to place the birthstones of both partners side by side. This makes the ring truly unique and personal, imbuing it with your cherished thoughts and memories as it rests against your skin.
We encourage you to select a stone that holds special meaning to you.

*1: Blue diamonds are artificially treated to achieve their bright blue color.
*Since all secret stones are natural stones and undergo artificial treatments, the color of each gemstone may vary slightly.

Can I Specify the Position of the Secret Stone?

For certain designs, you can specify the position of the secret stone.
This can be done within the engraved message on the inside of the ring. Please be aware that specifying the position of each secret stone counts as one character out of the total number of characters allowed for engraving.

[Rings Eligible for Specified Stone Positioning]
Passage of Time, Mango Tree, Calm (*1), Touch, Soulmates (*2), Weave, Moon song, Sign
*Note 1: "Calm" can only be specify the positioned if the setting of the secret stone is one stone.
*Note 2: The standard Soulmates Diamond attached to the "Soulmates" ring can also be positioned within the engraving if placed on the inner side.

How to Request the Stone Position
When placing your order, you can specify the stone positioning in the following way:

■If you place your order through the online store:
Please indicate your request for setting position in the remarks column on the order page.

■When ordering at handling stores:
Please discuss your specific requests for the position of the stone with a store staff directly.

*Important: If you contact us to change the stone positioning after the day following your order, additional charges may apply for re-fastening or re-engraving, depending on the production status. Please be aware of this policy when placing your order.

What is a Soulmates® Diamond?

YUKA HOJO refers to two diamonds derived from a single rough diamond as Soulmates Diamond.
A rough diamond, formed over hundreds of millions of years deep within the Earth, typically yields multiple diamonds, each cut based on size and quality criteria. These diamonds then make their way to different parts of the world as individual gems.
Soulmates Diamonds, however, are two diamonds cut from the same rough diamond that remain together from their time of cutting until they reach us.

The “Soulmates” wedding ring uniquely showcases a pair of Soulmates Diamonds, set to reflect the shared tenderness between them.
Additionally, the "Passage of Time(other than SS width)" and "Moon Song" wedding rings offer the option to include a Soulmates Diamond for an additional fee.
For more details, click [here].

Soulmates Diamond has traveled through time for hundreds of millions of years.
We hope that the Soulmates Diamond will continue to be a cherished part of your life forever, symbolizing an everlasting bond.

Certification and Quality:
*Each Soulmates Diamond comes with a certification card, which includes a photograph of the original rough diamond, verifying that both diamonds were cut from the same rough.
*Only diamonds exhibiting the “H&C (Heart & Cupid)” pattern—indicative of a superior cut and visible only under a special scope—are selected for Soulmates Diamonds.
(Note: The H&C image on the certification card is for illustration purposes only.)

Can I add a Soulmates® Diamond to the "Passage of Time" and "Moon Song" rings?

Yes, you can set a Soulmates Diamond inside the "Passage of Time(other than SS width)" and "Moon Song" rings as a paid option. For Online Store Orders: Please contact us through the CONTACT page before placing your order. This ensures we can accommodate your request properly.
For Purchases from handling stores: If you are ordering at one of our physical stores, please ask our staff for assistance when you visit.

Pricing Options:
1 piece: 13,200 yen (tax included) When one of the pairs is "Soulmates"
2 pieces: 26,400 yen (tax included)

*Soulmates Diamond, a pair of diamonds derived from a single rough diamond, is included as a standerd feature in a pair of "Soulmates" wedding rings. For more details, please refer to the section "Q. What is Soulmates Diamond?"
*Soulmates Diamond can only be added as a set of two diamonds and cannot be attached to just one ring.
*The Soulmates Diamond can only be set inside the "Passage of Time(other than SS width)" and "Moon Song" rings and cannot be placed on their surface.

How can I order “Soulmates” without diamonds or paired with “Passage of Time” or “Moon Song”?

Normally, if you order a single “Soulmates” ring or pair it with another design, the diamond will be replaced with a non-Soulmates Diamond H&C diamond. However, the following options are available if you contact us in advance:

■Ordering “Soulmates” Without Diamonds:
You can request the ring to be made without diamonds for a reduction of 13,200 yen per piece (tax included).

■Pairing “Soulmates” with “Passage of Time” or “Moon Song”:
"Passage of Time(other than SS width)" and "Moon Song" can be adorned with a Soulmates Diamond on the inside for an additional fee.
1 piece: 13,200 yen (tax included) for one of the pair of “Soulmates”(When one of the pairs is "Soulmates")
2 pieces: 26,400 yen (tax included)

How to Order:
Online Store Orders: If ordering through the online store, please contact us via the CONTACT page before placing your order.
Orders from handling stores: If ordering at handling stores, please consult with the staff during your visit.

Can the surface finish of a wedding ring be changed?

Yes, for some wedding rings, it is possible to change the surface finish. Here are the available options:

[Mirror Finish]
-Available for: Current (except K18WG)
Change Fee: Free of charge

[Hairline Finish]
-Available for: Soulmates, Ray of Light, Moon Song
Change Fee: 4,400 yen (tax included)

About Diamonds in Engagement Rings

What are the 4Cs of diamonds?

The 4Cs are the international standards for evaluating diamond quality. The name comes from the initials of four criteria: Carat (weight), Color (color), Clarity (clarity), and Cut (brilliance).

1. Carat (Weight)

The carat (ct) is the unit of weight for diamonds. One carat equals 0.2 grams. As the carat weight increases, the diamond’s size and visual presence also increase proportionally.
YUKA HOJO offers seven types of center stones for engagement rings: 0.15ct, 0.18ct, 0.2ct, 0.25ct, 0.3ct,0.4ct, and 0.5ct.
*The illustration provided is for reference only and is not the actual size.
*Please refer to the diamond diameter (mm) as a general guide.
*The carat weight options vary by design. Please check the product page for specific details.
*The actual carat weight may vary slightly between pieces. We will select a diamond within the specified range, ensuring it meets or exceeds the selected carat weight. However, we are unable to accept detailed specifications within this range. Please understand this in advance.

0.15ct : 0.150ct~
0.18ct : 0.180ct~
0.2ct : 0.200ct~
0.25ct : 0.250ct~
0.3ct : 0.300ct~
0.4ct : 0.400ct~
0.5ct : 0.500ct~

2. Color

The color of a diamond refers to its natural hue.
Diamonds are graded on a 23-level scale, from D (completely clear and colorless) to Z (yellowish). The closer the diamond is to Z, the more noticeable the yellow tint becomes.
The center stones for YUKA HOJO's engagement rings are beautifully colored diamonds graded between D and G.
*Note: The available color and clarity options depend on the carat weight.

3. Clarity

The clarity of a diamond measures the presence and location of inclusions and blemishes, assessed under 10x magnification. Diamonds are classified into 11 grades, ranging from FL (Flawless) to I3 (Included).
The center stones in YUKA HOJO's engagement rings are high-quality diamonds graded from VVS1 to SI1.
*Note: The available color and clarity options vary depending on the carat weight.
Most diamonds, formed deep within the earth over many years, contain inclusions and slight flaws. These characteristics are signs of their natural origin and unique character.

-FL (Flawless):
Completely free of inclusions or blemishes, both internally and externally.
This is the highest clarity grade and is extremely rare in the general market.

-IF (Internally Flawless):
No inclusions or blemishes are visible even under 10x magnification by a skilled craftsman. Considered a grade of exceptional quality.

-VVS1 (Very Very Slightly Included 1):
Contains very few inclusions or blemishes, almost imperceptible under 10x magnification. A high-quality grade, with flaws that are challenging for even skilled craftsmen to detect.

-VVS2 (Very Very Slightly Included 2):
Contains very slight inclusions or blemishes, slightly more noticeable than VVS1. Difficult to detect even under 10x magnification by a skilled craftsman. A superior grade among market-available diamonds.

-VS1 (Very Slightly Included 1):
Contains very minor inclusions or blemishes.
Even under 10x magnification, it is challenging for a skilled craftsman to detect inclusions. The inclusions are minute and insignificant, maintaining the diamond's high quality. To the general public, the appearance is comparable to that of diamonds in the highest quality grades.

-VS2 (Very Slightly Included 2):
Contains very minor inclusions or blemishes.
Inclusions are difficult for the average person to see, even under 10x magnification. Skilled craftsmen can identify inclusions more easily with magnification, but they remain minor. An excellent quality grade.

-SI1 (Slightly Included 1):
Contains a few easily identifiable inclusions or blemishes.
Skilled craftsmen can readily detect inclusions under 10x magnification. However, it remains difficult for the average person to notice inclusions, even with magnification. Still a high-quality grade.
SI2 (Slightly Included 2), I1, I2, I3 (Included):
These grades indicate increasing visibility of inclusions and blemishes, which become progressively easier to detect as the grade lowers.

4. Cut (Brilliance)

The cut is the only aspect of a natural diamond's quality that is influenced by human skill. It is a crucial factor in determining the diamond's brilliance and beauty.
Cut Evaluation:
The cut is assessed based on three criteria:
-Proportion: The overall balance of the diamond's dimensions.
-Polish: The quality of the diamond's surface finish.
-Symmetry: The alignment and harmony of the diamond's facets.

A diamond rated “Excellent” in all three criteria is classified as “3Excellent” (also known as “3EX” or triple excellent), representing the highest standard of brilliance.
YUKA HOJO Engagement Rings:
The center stones in YUKA HOJO engagement rings are all 3EX, using only H&C (Heart & Cupid) diamonds. These diamonds exhibit exceptionally high symmetry, efficiently reflect light, and radiate stunning brilliance.
*H&C (Heart & Cupid) is not part of the 4C grading system but indicates superior symmetry and brilliance.
For more information, please refer to “Q. What is H&C (Heart & Cupid) in diamonds?” below.

What is H&C (Heart & Cupid) in diamonds?
Can I upgrade the diamonds in my engagement ring or wedding ring to H&C?

H&C (Heart & Cupid) refers to a diamond cut that, when viewed through a special scope, displays eight hearts on the pavilion side (back) and eight arrows on the crown side (front).
The eight hearts and eight arrows only appear in diamonds cut with exceptionally good symmetry and are recognized as "H&C" when they meet strict criteria.
This pattern, resembling Cupid releasing an arrow to catch a heart, adds a romantic touch. The love story encapsulated within each small diamond makes it a favored cut for bridal rings.

At YUKA HOJO:
-All engagement ring center stones are H&C diamonds as standard.
-You can also upgrade the side stones of engagement rings and surface diamonds on wedding rings to H&C as a paid option.
*Note: A special scope for viewing H&C patterns is not included.

What grades of diamonds are available?

Diamonds are evaluated using the international 4C standard (Carat, Color, Clarity, Cut). For more details, refer to “Q. What are the 4Cs of diamonds?”
YUKA HOJO engagement ring center stones are available in the following grades, depending on the carat weight.
As the available grades vary depending on the design, please refer to the product pages or contact us for more information.

• 【0.15ct】
  ・F / VS2 / 3EX H&C
  ・G / SI1 / 3EX H&C
• 【0.18ct】
  ・D / VS1 / 3EX H&C
  ・F / VS2 / 3EX H&C
  ・G / SI1 / 3EX H&C
• 【0.2ct】
  ・D / VVS1 / 3EX H&C
  ・E / VS1 / 3EX H&C
  ・F / VS2 / 3EX H&C
  ・G / SI1 / 3EX H&C

• 【0.25ct】
  ・D / VVS1 / 3EX H&C
  ・E / VS1 / 3EX H&C
  ・F / VS2 / 3EX H&C
  ・G / SI1 / 3EX H&C
• 【0.3ct】
  ・D / VVS1 / 3EX H&C
  ・E / VS1 / 3EX H&C
  ・F / VS2 / 3EX H&C
  ・G / SI1 / 3EX H&C
• 【0.5ct】
  ・D / VVS1 / 3EX H&C
  ・E / VS1 / 3EX H&C
  ・F / VS2 / 3EX H&C
  ・G / SI1 / 3EX H&C

What should I focus on when choosing the diamond grade for my engagement ring?

At YUKA HOJO, all engagement rings prioritize brilliance, with only the highest quality diamonds set as the center stone. Each diamond features a 3EX H&C cut grade, ensuring exceptional beauty and sparkle.
About 3EX H&C:
-Rated 3Excellent (3EX) in the three cut evaluation categories: proportion (overall balance), polish, and symmetry.
-The H&C (Heart & Cupid) pattern, visible through a special scope, highlights the diamond’s superior symmetry and brilliance.

Regardless of the grade you choose, all YUKA HOJO diamonds are guaranteed to shine beautifully. We recommend selecting the diamond grade that aligns with your personal preferences and comfort.

The Origin of Diamonds:
Billions of years ago, diamonds were formed deep within the Earth's crust under immense heat and pressure. These rough diamonds were later brought to the surface by rapid volcanic eruptions, propelled by magma at high speeds. Diamonds are often referred to as “gifts from the Earth” due to their unmatched hardness and the radiant luster revealed through skilled polishing.

Natural Uniqueness:
Natural diamonds, like human beings, possess their own unique traits.
For instance, diamonds with a clarity grade of SI1 may have inclusions visible to the naked eye. These inclusions are not flaws but marks of their natural origin and individuality.
By chance or fate, we encounter diamonds that are irreplaceable gifts from the Earth. We hope you will embrace and appreciate their one-of-a-kind beauty.

What are conflict-free diamonds?
Are the diamonds you use conflict-free?

Conflict-free diamonds are those sourced from areas free of conflict and purchased through proper distribution channels. Japan is a signatory to the Kimberley Process, an international agreement that ensures rough diamonds are sourced only from non-conflict areas.
Additionally, Japan has adopted the System of Warranties, which verifies that every stage of the diamond's journey—from rough stone to polished gem, distribution, and retail—is conflict-free.
All diamonds handled by YUKA HOJO comply with the Kimberley Process and the System of Warranties, ensuring they are confirmed to be conflict-free.

Do you provide a grading report?

Yes, all engagement ring center diamonds come with a grading report issued by the Central Gemological Laboratory (CGL).
CGL is a member of the Association of Gemological Laboratories (AGL) and is one of the largest issuers of grading reports in the world among AGL member laboratories.

Will the diamond carat weight be imprinted on the inside of the ring?

A: Yes, the carat weight of the engagement ring's center stone and the diamond carats of the "bloom" will be engraved on the inside of the ring.

About After-Sales Service for Bridal Rings

What kind of after-sales service do you provide?

We offer services such as resizing and refinishing to ensure you can cherish and wear your rings for many years. For details, please refer to After-Sales Service.

If the size does not fit, can it be resized?

Resizing is possible as long as the ring’s strength and wearing comfort are not compromised, depending on its design and material. For specific resizing regulations and fees, please see After-Sales Service.

How to Request a Resizing:
For Online Store Purchases: Please contact us via CONTACT.
For Purchases from handling stores: Bring your ring and certificate of quality to the store where it was purchased. If the store no longer handles YUKA HOJO products, please contact us via CONTACT for assistance.

My ring is warped. Can you fix it?

If the distortion is minor, we can correct the deformation.
Depending on the severity, the ring may not return to a perfect circle or might require resizing.
We will provide an estimate after examining the ring’s condition.

How to Request Ring Reshaping:
Online Store Purchases: Contact us through CONTACT.
Purchases from handling stores: Bring your ring and the certificate of quality to the store where you purchased it. If the store no longer handles YUKA HOJO products, please contact us via CONTACT.

How long does it take to repair a ring, and how much does it cost?

The turnaround time and cost depend on the type of repair and the ring's condition.
Most repairs take approximately 7 weeks, but additional time may be required based on the ring's condition and during holiday periods.
We will inspect your ring to evaluate its condition and recommend the best repair solution.
How to Request Repairs:
Online Store Purchases: Contact us via CONTACT.
In-Store Purchases: Bring your ring and the certificate of quality to the store where it was purchased.If the store no longer handles YUKA HOJO products, please contact us via CONTACT.

Is after-sales service available at stores other than the store of purchase?

After-sales service is available at the store of purchase.
Please bring the ring and the certificate of quality to the store. Experienced staff will assist you with your repair needs.
If the store no longer handles YUKA HOJO products, please contact us through CONTACT.
For online store purchases, please consult with us via CONTACT regarding the details of your desired repair.

About Requesting Catalogs

Do you have catalogs or other materials?

While we do not have catalogs or booklets, we offer postcards featuring photos of our bridal rings on a single sheet.
If you would like to request one, please contact us through CONTACT.

*Please be aware post card shipping is only available within Japan.
*Please note that some products may not be listed in the post card.

Others

Do you offer anything other than engagement and wedding rings?

Yes, we offer a variety of other jewelry items in addition to engagement and wedding rings:
Half Eternity Ring "Bloom": This versatile ring serves as a fashion ring, an important keepsake, or for daily wear. It is particularly popular as a 10th-anniversary gift, featuring 10 diamonds that symbolize happy buds.
Carry your love Necklace (Online Only): This necklace features an engravable plate where you can inscribe the name of a loved one or a special message. It's an ideal choice for celebrating significant milestones, whether as a personal reward or for occasions like baby showers.
For a broader selection of our jewelry offerings beyond bridal rings, please visit our Anniversary page.

What care should I take at home for my engagement and wedding rings?

Engagement and wedding rings are in direct contact with your skin, making it essential to keep them clean. To care for your ring at home, start by preparing warm water mixed with a neutral detergent. Use a soft bristle brush to gently remove dirt from both the surface and inside of the ring. Afterward, rinse the ring with water and dry it using a soft cloth.
Be cautious during rinsing, as the detergent can make the ring slippery, increasing the risk of it slipping from your hands.

How should I store the ring?

To avoid damaging your ring, we recommend storing it in the paulownia wood box provided at delivery or in your jewelry box.
It's advisable to keep your jewelry separate from other items in the jewelry box to prevent scratches caused by contact with other pieces.
Additionally, ensure that your jewelry is stored in a location where small children cannot access it to prevent accidental swallowing.

Can I get a case to put my ring in?

At the time of delivery, each ordered ring will be placed in a paulownia wood box (ring case). We provide one case for an engagement ring and one case for a pair of wedding rings.
If you order a single wedding ring, we will also provide one case for it.

I have lost my ring, can I purchase an identical one?

We're sorry to hear about your loss. If you lose your ring, we can create a new one from scratch. Please place a new order either at your local handling store or through our online store.

Do you charge for shipping?

Domestic shipping costs are covered by our company for purchases of 33,000yen or more, incruding tax. Please be aware that for after-sales service and other repairs post-purchase, the customer may be reponsible for covering shipping costs.

I have not received a reply to my inquiry. What should I do?

We aim to respond to all inquiries within the same day to 3 business days of receiving them.
If you have not received a response, we apologize for the inconvenience.
Please try reaching out again using a different email address.


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