For customers who live outside of Japan.

SIZE GUIDE

The appropriate ring size depends on the shape of your finger, as well as the design and width of the ring. It may also vary under different conditions, such as the season and time of day.
We hope this guide will help you select the perfect size for comfortable wear.

*Ring size measurement methods may vary by country or brand. Comfort and fit are subjective and can depend on personal preference and lifestyle. Please use this guide as a reference only.

*If you purchase a ring based on this size guide and it does not fit, or if the ring is too large and falls off, resulting in damage or loss, please understand that we cannot be held responsible for these consequences.

*For customers unsure of their size, we recommend ordering a size measuring device. To order a Ring size measuring device, click here

■ Size Chart by Country
Ring size regulations vary from country to country. YUKA HOJO rings are produced in Japanese ring sizes, available in increments of 0.5. Please specify your order in Japanese size. This chart is based on Japanese sizes, and there may be slight variations when comparing sizes from different countries. Use this chart as a reference only.
Please note that the appropriate ring size can also depend on various factors, such as the width of the ring.


■ Finger Shapes
Finger shapes vary significantly from person to person. It's important to select a size that feels comfortable based on the characteristics of your finger.

-If you have thick joints:
We recommend choosing a size where the ring slightly catches on the second joint. If you choose a size that does not catch at the second joint and slips through, it may be too loose at the base of your finger, or it may fall off too easily.
Consider how often you need to remove the ring daily, and ensure it’s not too tight at the joint, which could be painful each time you put it on or take it off.

-If your fingers are thick at the base and thin at the joints:
For those whose fingers taper from a thick base to thinner joints, a snug and slightly tighter size is recommended to ensure the ring stays securely in place.
A size that is too loose may fall off easily.
Conversely, a size that is too tight can cause pain or strain, especially when your fingers swell, and might be difficult to remove.
Please select a size that provides comfort, considering seasonal variations and your lifestyle.

■Fluctuation Due to Swelling
Fingers swell and size fluctuates depending on the season, time of year, and diet. It is recommended to measure ring size under normal conditions, without swelling. Please be aware that the degree of swelling varies from person to person.

-Season and Temperature
Warm Season or Environment: Fingers tend to be thicker.
Cold Season or Environment: Fingers tend to become thinner.
The ring size should be determined considering the variation depending on the season and temperature.

-Time of Day
Generally, fingers tend to be swollen in the evening, though individual differences exist. Fingers may fluctuate by JP 0.5 to 1 size throughout the day.
When measuring with a size kit, it is advisable to take multiple measurements at different times of the day—morning, noon, evening, and before bedtime—to determine the most suitable size.

-Dietary Factors
Consumption of alcohol or high-salt foods can cause fingers to swell and thicken. If you typically experience swelling, consider choosing a size that accommodates the condition of your fingers when swollen.
*Note: If you choose a size that fits when your fingers are swollen, the ring may fall out during times when swelling is not present.

-Pregnancy
Ring size also fluctuates during pregnancy. If you are pregnant, it is recommended to wait until after delivery to purchase a ring, due to the significant size variations that can occur.

■ Ring Width
Even rings of the same size can feel different to wear, depending on their width.
Wide Rings: These feel tighter because there is more surface area in contact with the finger.
Narrow Rings: These can feel looser because there is less surface area in contact with the finger.

For instance, if your ring size is US5, which corresponds to a JP9 on the country-specific size chart, this does not necessarily guarantee a perfect fit.
If your US5 ring is a wide ring, purchasing a JP9 engagement ring with a narrow width may result in a looser fit.
Please refer to the ring width guide for YUKA HOJO rings on each product page to help determine the best fit.

■Wearing Multiple Rings
When wearing two rings stacked together, it may feel tighter than wearing each ring alone due to the combined width of the rings and the shape of your finger.
If you intend to wear two rings together, consider increasing the size of the top ring by 0.5 to 1 size.
However, be aware that increasing the size could cause the ring to fall off and be lost.
Additionally, if the ring has a design on the front, such as an engagement ring, it may spin around on the finger. Please carefully consider these factors.
Since the ideal ring size can vary from person to person, choose a size that you find comfortable for regular wear.

AFTER-SALES SERVICE

We offer comprehensive after-sales service to ensure you can wear your precious rings with peace of mind. If you require after-sales service, please carefully review the information on this page and follow the outlined process.

Please be aware of the following:
Cost Responsibilities: The customer is responsible for all costs related to import/export, including round-trip shipping, customs duties, and any other applicable taxes.

*For Jewelry Other Than Bridal Rings:
Repair Estimates: Estimates for repairs will be based on the condition of the jewelry and the specific repairs needed.
To initiate a repair request or to inquire about our services, please follow the process below to contact us.

After-Sales Service Request Process for
Customers Shopping Online from the United States

1. Initial Contact:
   Please contact us via our CONTACT form, including your name, email address, product details (design name, material, size), order date, and specific details of the desired repair.


2. Response and Documentation:
   We will respond within 10 business days. At this point, please email us a few photos (or a video) of the jewelry, along with a photo of the certificate of quality.


3. Estimate Provision:
   After reviewing the photos and video, we will provide a tentative estimate covering the repair's availability, price, and expected delivery date, along with the next steps.


4. Approval and Payment:
   If you agree with the tentative estimate and process, please complete the payment. Subsequently, send us your details (name, shipping address, phone number), and the expected shipping date of the jewelry.
   *Please Note: The provided estimate is tentative. Additional charges may apply if, upon the item's arrival at our company, we discover damage that was not visible in the photos or videos submitted earlier.


5. Shipping Your Jewelry:
   Please ship your jewelry along with the Certificate of Quality. Note that all shipping and customs charges are the responsibility of the customer. Follow the guidelines outlined in the "How to Ship Jewelry" section below.
   [ Procedure ]
   Contact Us: After shipping, please inform us of the shipping company's name and the tracking number.
   Export Invoice: Ensure that you include accurate product information on the export invoice to avoid any issues with customs.
   [ Important Disclaimers ]
   Liability: We are not responsible for any loss, damage, theft, or accidents that may occur during shipping. You must ship at your own risk.
   *Customs and Additional Charges: If any customs duties or other charges are incurred upon receipt at our company, these will be billed to you. The repair process will only proceed after these payments have been made.


6. Inspection and Repair Initiation
   Upon your jewelry's arrival at our company, we will conduct an initial inspection to ensure it corresponds with the previously provided estimate.
   Here’s how we proceed:
   If the Estimate is Accurate: If there are no discrepancies with the estimate, repair work will begin immediately. Upon completion, we will return the repaired jewelry to you.
   If Additional Damage is Found: Should we identify any damage that was not visible in the photos or videos you provided, we will inform you and provide an additional cost estimate. The repair will only commence after you have approved and paid this additional fee.
   Important to Note:
   Only the repaired jewelry and the Certificate of Quality will be returned to you. Kindly ensure that no additional items, such as jewelry cases or gift boxes, are included, as only the specified items will be returned.
   
   

   *Non-Payment of Additional Fees
   Return of Unrepaired Jewelry: If the additional repair fee is not paid and we receive no communication from you within 30 days, we will return the jewelry unrepaired to the address you provided in Process 4.
   Customer Responsibilities: You will be responsible for all associated return shipping costs, including duties, taxes, and any other shipping expenses.
   Liability Disclaimer: Please be aware that we are not responsible for any loss, damage, theft, or accidents that may occur to your package during shipping. Ensure that your shipping method includes appropriate insurance and tracking capabilities to mitigate these risks.

   
   

   *Repair Timeline and Considerations
   Standard Repair Time: Please allow approximately 7 to 9 weeks from when the ring arrives at our company for the repair to be completed. However, the specific time required can vary based on the design and condition of the jewelry.
   Extended Repair Time: In cases where the jewelry is particularly complex or in poor condition, repairs may extend beyond 10 weeks.
   Replacement of Jewelry: If the jewelry cannot be repaired and needs to be replaced, expect approximately 3 months for us to craft a new piece from scratch.

   
   

   *Delays During Holidays: During peak vacation periods in Japan, such as the year-end and New Year holidays, summer vacation, and Golden Week (end of April to beginning of May), please anticipate an additional delay of 1 to 2 weeks. We appreciate your patience and understanding during these times.

   
   

   If You Do Not Receive a Reply From Us
   *If you do not hear back from us, we kindly ask you to attempt contacting us again using a different email address. Additionally, please take the following steps to ensure you can receive our emails:
   Domain Settings:
   -Check your spam and blocking settings.
   -Adjust your domain settings to allow emails from our sender's address: @yukahojo.com.
   -Be aware that some email providers may categorize our emails as “spam.”
   Email Reception Status:
   -There may be delays in receiving our emails due to server conditions, so please allow some time.
   -Check the capacity of your mailbox to ensure it isn’t full, which could prevent you from receiving new emails.
   These steps will help ensure that communications from us reach you without issue.

◆Jewelry Shipping Methods◆
Please note that you are responsible for making all shipping arrangements yourself.
When arranging the shipment of your jewelry, it is essential to take steps that ensure the safety and security of your valuable items. Please follow the guidelines below carefully:
Disclaimer: Even if you follow these shipping instructions, please be aware that we are not responsible for any loss, damage, theft, or accidents that may occur during shipping. You are shipping at your own risk, so it is highly recommended to choose shipping options that offer insurance and secure handling.

◆Choose the Right Shipping Company◆
Verify Capabilities: Ensure the shipping company can safely transport jewelry and other valuables. Some companies may have restrictions on transporting such items.
Use Traceable Shipping: Opt for a shipping method that allows you to track your package. This feature is crucial for monitoring the shipment and ensuring its safety.
Our Preferred Carrier: We use FedEx for all our jewelry shipments due to their reliability and the ability to track shipments effectively.

◆Transport Invoice Requirements◆
Please ensure you provide accurate information about the jewelry on the transport invoice. If incorrect information is provided, additional procedures and charges may be required by customs. Should we be required to pay these costs, please be aware that all incurred expenses will be billed to you.
Additionally, depending on the value of the jewelry, you may need to submit Electronic Export Information (EEI). It is your responsibility to check the details and arrange for the submission of this information.
Other documents and taxes may be required depending on the shipping company and your state of residence. We apologize for any inconvenience this may cause, but please check with your shipping company and make your own arrangements and payments.

◆Packing Method◆
During shipping, packages may be greatly shaken or compressed by heavy objects.
To ensure the safety of your ring from unexpected accidents during transit, it is important to pack it carefully as follows:

◇What to Prepare:
-Jewelry and Certificate of Quality: These are the primary items to be shipped.
-Cotton Pads or Other Soft Materials: To securely wrap the jewelry.
-Cushioning Material: Utilize bubble wrap for additional protection against impacts.
-Sturdy Cardboard: Use two pieces of cardboard in different sizes to create a firm outer layer.
-Packing Tape: Select packing tape with strong adhesive to ensure the package remains sealed.
*Note: After the repair, only the jewelry and the certificate of quality will be returned in new cardboard boxes. Please do not use or enclose any cloth or box that you wish to be returned, as these packing materials will not be sent back.

◇Important Points for Packing:
Labeling Caution: Do not write words on the outside of the cardboard that identify the contents as valuables, such as "jewelry," "diamond," "ring," or "YUKA HOJO." This is crucial as such labels can significantly increase the risk of theft during shipping.

◇Step-by-Step Packing Method:

1. Wrap the Jewelry:
-First, wrap the jewelry in a soft material like cotton.
-Securely wrap the cotton-covered jewelry in cushioning material like bubble wrap. Tape the bubble wrap to prevent the jewelry from slipping out.
-Place a note on the cushioning material to alert customs officers, ensuring they handle the contents carefully when inspecting the package.

2. Packaging in Smaller Cardboard Box:
-Place the cushioned jewelry inside the smaller cardboard box.
-Ensure that the cushioned jewelry does not move too much within the box. Firmly position the cushioning material inside the cardboard and fill any gaps to stabilize the jewelry.

3. Seal the Smaller Box:
-Close the smaller cardboard box and seal it thoroughly with packing tape. Ensure the tape is securely fastened in the middle, on both sides, and at the bottom to prevent the box from opening during transit.

4. Place in Larger Cardboard Box:
-Insert the sealed smaller box into a larger cardboard box for additional protection.
-Fill any gaps in the larger box with additional cushioning material to prevent movement.
-Securely fasten the larger box with packing tape to ensure the contents remain safe and intact.

Complimentary After-Sales Service

*Below are the details of the after-sales services available for bridal rings.For other jewelry repairs, please follow the repair request process outlined above to receive an estimate for all repairs.

We offer one of the following repairs free of charge on the first time if you have a ring that falls under the one-year limit from the date of delivery

・Resizing+ Refinishing
・Engraving+ Refinishing
・Refinishing
*One time only one of the above free of charge

*The range of resizing that can be accepted by the complimentary after-sales service varies depending on the design. For details, please refer to the Resizing section below.
*You must present a certificate of quality in order to receive the complimentary after-sales service. Please note that there will be a fee for repairs without a certificate of quality or after the second time or after the second year.
*If you request “Engraving” at the same time as your order, we will accept it free of charge. The complimentary after-sales engraving service is only available to customers who selected “No Engraving” when placing their order.
*For items that cannot be resized, “engraving + refinishing” or “refinishing” services are available.

◆Resizing◆
We can adjust the size of rings to fit your fingers as they change. The resizing range depends on the design and material; please refer to the following details.

Up to ±1 size (one time only)
・All designs in K18 pink gold
・Engagement rings: all materials in Comet and Heaven
・Wedding rings: all materials in Bloom and Path S width

Up to ±2 sizes
・Rings other than the ones above
*Adjustments can be made in increments of 0.5 size.
*If you wish to have your ring repaired beyond the above range, we will estimate whether it is possible or not, and then resize or exchange the size for a fee. Please note that even if the ring is within the above range, we may not be able to alter it depending on the condition of the ring. In this case, we will provide you with information on a fee-based size exchange service. Thank you for your understanding.
*Please specify the ring size in Japanese sizing. If you are unsure of your size, we recommend ordering a size kit and requesting services after determining your correct size.

◆Refinishing◆
We can refinish mirror-finished rings with a polished finish and matte-finished rings with a hairline finish. The small flaws that appear on the ring over time are proof of your memories and the time you have spent together. To ensure that you can both wear your precious rings throughout your lives, we will make appropriate repairs that do not affect the strength or design of the ring.
*Refinishing removes a very thin layer of the ring’s surface, so repeated maintenance will put a strain on the ring. Since there is a risk of compromising the durability of the ring, we would appreciate it if you would carefully consider this when making a request.
*Please note that hammered texture rings may exhibit slightly faded due to refinishing. We appreciate your understanding.
*We do not offer re-hammering services. Instead, we encourage you to embrace the natural changes that come with regular wear.
*For "Light Inside You" rings, refinishing is not recommended as polishing may soften the edges of the surface. We hope you will enjoy the unique character that develops over time with use.

◆Engraving◆
We can engrave your initials or anniversary date on the inside of the ring.

Paid After-Sales Service

Any repairs that are not covered by the complimentary after-sales service will be charged accordingly. The service may vary depending on the design and condition of the ring, as such, we will provide you with an estimate once we receive the ring.

◆Resizing◆
We can adjust the size of rings to fit your fingers as they change. The resizing range depends on the design and material; please refer to the following details.

Up to ±1 size (one time only)
・All designs in K18 pink gold
・Engagement rings: all materials in Comet and Heaven
・Wedding rings: all materials in Bloom and Path S width

Up to ±2 sizes
・Rings other than the ones above
* Adjustments can be made in increments of 0.5 size.
*If you wish to have your ring repaired beyond the above range, we will estimate whether or not the alteration is possible, and the ring may be exchanged for a different size.

◆Refinishing◆
We can refinish mirror-finished rings with a polished finish and matte-finished rings with a hairline finish. The small flaws that appear on the ring over time are proof of your memories and the time you have spent together. To ensure that you can both wear your precious rings throughout your lives, we will make appropriate repairs that do not affect the strength or design of the ring.
*Refinishing removes a very thin layer of the ring’s surface, so repeated maintenance will put a strain on the ring. Since there is a risk of compromising the durability of the ring, we would appreciate it if you would carefully consider this when making a request.
*Please note that hammered texture rings may exhibit slightly faded due to refinishing. We appreciate your understanding.
*We do not offer re-hammering services. Instead, we encourage you to embrace the natural changes that come with regular wear.
*For "Light Inside You" rings, refinishing is not recommended as polishing may soften the edges of the surface. We hope you will enjoy the unique character that develops over time with use.

◆Fixing a Deformed Ring◆
We can repair a deformed ring to make it round again. Please note that it may not be possible to repair the ring depending on the condition of the deformation.

◆New Finish◆
We will remove small or shallow scratches, and if necessary, we will correct them by adding base metal. We will make appropriate repairs within a range that does not affect the strength or design of the ring. Therefore, depending on the condition of the ring, we may not be able to process the ring because it may become too thin, which may damage the durability of the ring. We thank you for your understanding in advance.
*New finish removes a very thin layer of the ring’s surface, so repeated maintenance will put a strain on the ring. Since there is a risk of compromising the durability of the ring, we would appreciate it if you would carefully consider this when making a request.
*We do not recommend applying a new finish to hammered texture rings, as the hammered details may become less distinct when the hairline is reapplied, or may disappear entirely during scratch removal.
*Re-hammering of hammered texture rings is not available. Please embrace the natural changes that develop over time as the ring is worn.
*For “Light Inside You” rings, we do not recommend a new finish, as polishing can round out the edges of the surface. We encourage you to appreciate the unique character that evolves with regular wear.

◆Size Exchange (New Rings)◆
If resizing is not possible, the following exchanges are accepted.

・Engagement Rings

We will replace the frame with a new one. We will remove the center stone from the original ring and set it in the new frame.

・Wedding Rings

We will exchange the ring for a new one.

◆Engraving◆
We can engrave your initials or anniversary date on the inside of the ring. The following customers may have their rings engraved free of charge.
・Customers who request engraving at the same time as their order
・Customers who are eligible for free after-sales service after receiving the ring

For details on the number of characters and font, please refer to the FAQ: Can you engrave the inside of the ring?

◆Engraving Removal◆
We can remove the engraving from your ring.
Please note that the ring may become slightly thinner or larger during the process. Please be assured that you will not feel any difference when you wear it.

◆Re-engraving◆
We can erase the engraving and replace it with a new one.
Please note that the ring may become slightly thinner or larger during the process. Please be assured that you will not feel any difference when wearing it.

◆Fixing Loose or Dislodged Gemstones◆
We will re-fasten any loose or dislodged gemstones set in the ring. If you have the dislodged stone, please provide it as well. If you have lost the stone, we will prepare a new one. In that case, please understand that there will be a separate charge for the stone.

◆Other◆
If you have any other questions or concerns, please feel free to contact us.

TERMS OF SERVICE

The terms of service (the "Terms of Service") apply to all matters between the Company and the User (as defined in Article 3) of this Website operated by PERCH Ltd (the "Company"). By using this Website, the User agrees to all Terms of Service. Please note that the Company reserves the right to change the Terms of Service at any time without notice, so please check the latest version of the Terms of Service before using the site.

Article 1 Terms of Service Changes and Scope of Application

1. The Terms of Service apply to any and all use of this Website.


2. The Company may revise the Terms of Service as necessary. Please note that any revision of the Terms of Service shall be effective from the time of posting on this Website, and the User's use of this Website after the revision of the Terms of Service shall be deemed as the User's agreement that the revised Terms of Service shall apply to the use of this Website.


3. The Company may establish separate terms and conditions for the use of this Website, which may be different from the Terms of Service. These separate terms and conditions shall constitute a part of the Terms of Service regardless of their titles.


4. The Company may add or change the content and URL of this Website, or discontinue posting it, as necessary.

Article 2 Services

1. The services provided by the Company shall be the following services (the "Service(s)").
   (1) services for the sale of goods
   (2) information services
   (3) miscellaneous services provided by the Company
   (4) miscellaneous services incidental to the above
   


2. Company may revise the Service at its discretion.

Article 3 User Definition

The term "User" refers to an individual, corporation, or other organization that utilizes the Services. By using the Service, the User agrees to the Terms of Service.

Article 4 Member Definition

1. The "Member(s)" means a User who has agreed to the Terms of Service, has completed the prescribed procedures necessary to apply for membership on this Website, and has been approved by the Company.


2. The "Member Information" means information disclosed by the Member to the Company regarding the Member and the Member's transaction history.


3. The Terms of Service apply to any and all the Members.

Article 5 Member Registration

1. (Member Qualification)
   If the User agrees to the Terms of Service and completes the necessary steps to apply for membership on this Website, and if the Company approves the application, the User shall become a Member. The registration process for the Member shall be completed by the User himself/herself, and no proxy shall be allowed to register. Please note that the Company reserves the right to reject applications for membership from persons whose membership has been previously revoked or who are otherwise deemed by the Company to be unsuitable for membership.


2. (Membership Fee)
   There is no admission fee, annual membership fee, or other fees to become a Member.


3. (Member Information Registration)
   When completing the Member registration process, please read the instructions carefully and fill out the required entry form correctly. If any special symbols, old Kanji characters (for Japanese members), or other characters that cannot be used are registered in the Member Information, the Company will change them as appropriate. The Member must not register any false information, third-party information, nonexistent information, or any other fraudulent information when enrolling. The Company reserves the right to terminate the Member's registration without prior notice to the Member in the event that such irregularities are discovered, even after the Member has been approved for membership.


4. (Change Member Information)
   The Member shall promptly notify the Company of any change in the Member's registration information by following the prescribed procedure for changing registration information on this Website. The Member acknowledges that there may be a time lag in the updating of registration information, and the Member should always verify that the information is current before using the Service. The Company shall not be liable for any damages resulting from the Member's failure to make changes to his/her registration information, or for the Member's failure to acknowledge the time lag in updating his/her registration information. Transactions that have already been processed prior to the change of registration information shall be processed based on the information before the change.

Article 6 Member Information Management

1. The Member must register an e-mail address and a password. The Member may change the password at any time.


2. The Member shall manage the registered e-mail address and password at his/her own risk and shall not lend, transfer, sell, or otherwise deal with them to any third party.


3. The Member shall be solely responsible for any damage caused by reasons attributable to the Member, including, but not limited to, inadequate management of the Member's email address and password, errors in use, or use by a third party.


4. Any manifestations of intention made to the Company using the registered e-mail address and password shall be deemed to be the Member's manifestation of intention, except for reasons attributable to the Company, and any payments resulting therefrom shall be the Member's sole responsibility.


5. If the Member discovers that his/her registered e-mail address and password have been misused by a third party, the Member shall immediately notify the Company and comply with the Company's instructions (if any).

Article 7 Cancellation of Membership

If the Member wishes to cancel the membership, the Member shall complete the necessary cancellation procedures on this Website, and upon receipt of the Member's cancellation request by the Company, the Member shall be deemed to have cancelled his/her membership, Upon cancellation of membership, the Member will no longer be able to use the Member-only services that were previously available to the Member.

Article 8 Handling of Personal Information

1. Company shall handle User's personal information in accordance with the "Privacy Policy" separately stipulated. Please click here to read the contents of the Privacy Policy.


2. The Company may provide information (including advertisements) to Users who request it by means of e-mail newsletters and other methods. Whether or not to provide information shall be indicated by the User in the manner prescribed by the Company on this Website; provided, however, that the Company may provide information necessary for the operation of this Website without regard to the Member's manifestations of intent.

Article 9 Suspension of the Service, Cancellation of the Member's Registration, Damages

The Company may suspend the Service or cancel the Member registration without prior notice to the User if the User or a third party entrusted by the User commits any of the following acts, and the User shall be liable for any and all damages suffered by the Company as a result of this.

Article 10 Individual Agreement

1. The User may use this Website to purchase Goods or services (the "Goods or Services") from the Company.


2. If the User wishes to purchase Goods or Services, the User shall place an order for Goods or Services in accordance with the method specified by the Company.


3. The individual agreement for Goods or Services (the "Individual Agreement") shall become effective when the Company sends the User an e-mail or indicates on this Website that the Company accepts the order as specified in the preceding paragraph; provided, however, that the Company shall have no obligation to accept any order from User, and the Company shall not be liable for any costs or losses incurred by User as a result of the Company's rejection of User's order.


4. If the User is a minor, the User shall obtain the consent of his/her parent or legal guardian before placing an order. If the Company receives an order from a minor User, the Company shall deem that the minor User has obtained the consent of his/her legal representative before placing the order.


5. Upon completion of the order, the User shall pay the Company the price of Goods or Services (the “Price”) by the method of payment specified in Article 14 (Time and Method of Settlement of Payment).


6. Only users residing in Japan (excluding remote islands within Japan; hereinafter referred to as “Japanese Users”) or the United States of America (excluding its territories and possessions; hereinafter referred to as “U.S. Users”) may purchase Goods or Services through the Site. Orders from outside Japan or the United States, or orders specifying a delivery destination outside these countries or their remote islands, territories and possessions cannot be accepted.


7. If the User places an order for products from outside Japan or the United States using a service that delivers products outside Japan or the United States on behalf of the User ("International Forwarding Service"), or if the Company determines that the User has placed an order using International Forwarding Service, the Company will not accept such order.


8. The Company strictly refuses orders intended for resale or other commercial purposes ("Resale Orders") and orders placed on behalf of a prospective purchaser by obtaining the prospective purchaser's personal information ("Proxy Orders"), whether in Japan or abroad.

Article 11 Termination

1. The Company shall be entitled to terminate the Individual Agreement and any other agreements with User in any of the following cases even after the Individual Agreement has been executed. In such cases, the Company shall not be liable for any damages incurred by the User as a result of such termination;
   
   (1) If the Goods specifications or delivery address information specified by the User is incomplete;
   (2) If an order is placed to an area where delivery is not available;
   (3) If Goods or Services cannot be delivered due to an unknown delivery address, refusal to receive, etc.;
   (4) If the User does not complete payment of the Price within the specified period;
   (5) If the credit card company designated by the User notifies the Company or the User that the credit card is in default;
   (6) if the User is recognized as belonging to or being related to antisocial forces, or having business dealings with anti-social forces or in violation of community standards, all as determined by the Company in its sole and absolute discretion;
   (7) If there is any other fraudulent or inappropriate acts in the use of the Service;
   (8) If the name on the transfer account is different from the name of the User and payment cannot be confirmed;
   (9) If the factory or material supplier discontinues production or otherwise becomes unable to supply the Goods;
   (10) If there is an error in the Goods information or selling price, etc. of the Goods in an order;
   (11) If it becomes impossible to produce or deliver the Goods due to other reasons.
   (12) If the order is not placed by Japanese Users or U.S. Users, if the order is placed from outside Japan or the United States, or if the order specifies a delivery address outside Japan or the United States.
   (13) If the Company determines that the order is from outside Japan or the United States of America using an international forwarding service.
   (14) If the Company determines that the order is for resale (Resale Order) or placed on behalf of another customer (Proxy Order).
   (15) Other cases in which the Company reasonably determines that it is unable to accept the order.


2. Even if we are liable for damages under Paragraph 1, in the event of our negligence, our liability for damages shall be limited to ordinary damages (excluding special damages, consequential damages, lost profits, indirect damages, or attorney's fees) actually and directly incurred, and shall be capped at 10,000 yen.


3. The Company shall be entitled to charge the User for any costs and expenses incurred up to the time of termination, unless such costs and expenses are attributable to the Company.

Article 12 Product/Goods Information

1. Product/Goods (hereinafter “Goods”) information such as specifications and options for each Goods shall be displayed on each Goods page.


2. The Company shall be entitled to change Goods information, including Goods specifications and options, without prior notice to the User.


3. The images of Goods on this Website are not full-size. The colors and shapes may appear different from the originals depending on the environment and photographic technique.

Article 13 Sales price, etc.

1. The selling price of each Goods shall be displayed on each Goods page.


2. The delivery expense for each Goods will be displayed on the payment page once the shipping address is entered.


3. The Company shall be entitled to change the selling price of the Goods and the delivery expense of the Goods without prior notice to the User.


4. Even if the sales price of the Goods and/or the delivery expense of the Goods are changed after the User's order is placed, the User shall pay the price as of the completion of the order, and the Company shall not refund the difference to the User.

Article 14 Time and Method of Settlement of Payment

1. Payment methods and other details related to the purchase of Goods or service by Japanese users are described in the Notation based on the Specified Commercial Transactions Act, which is provided separately. Please click here to read the description based on the Specified Commercial Transactions Act of Japan.


2. The payment method for the purchase of Goods by U.S. Users shall be made exclusively through Shopify using credit card or PayPal. However, any payments other than the purchase price of Goods, including but not limited to additional charges for certain options and repair charges for Goods, shall be made using a credit card through Square.


3. For deliveries within the United States, the user is responsible for all delivery expenses, customs duties, other transportation-related costs, use taxes, and other taxes ("Delivery Expenses"). These expenses must be paid to us simultaneously with the payment of the Goods price. However, any customs duties must be paid directly by the user to the shipping carrier or customs broker, and any use tax must be paid directly by the user to the applicable state.


4. The Company shall be entitled to add and/or delete the settlement methods set forth in Paragraph 1 and 2 without prior notice.


5. If the User opts to pay by credit card and the credit card company designated by the User reports that the credit card is in default, the Company may request the User to choose an alternative payment method.


6. User shall comply with the terms and conditions of the agreement with the credit card company for credit card payment. Please note that in the event of any dispute between the User and the credit card company, etc., the dispute shall be resolved by both parties concerned, and the Company shall not be liable for any loss or damage incurred.

Article 15 Communication and Notification

1. Any inquiries regarding the Service or other communications or notices from the User or the Member to the Company, and any notices regarding changes to the Terms of Service or other communications or notices from the Company to the User or the Member shall be made in the manner prescribed by the Company.


2. Notwithstanding the provisions of the preceding paragraph, if the User does not respond to communications from the Company within 10 days, the Company shall be deemed to have duly contacted or notified the User, regardless of whether or not the User has responded. This is applicable if the Company contacts or notifies the User at the e-mail address registered by the User in accordance with Article 6, Paragraph 1. In such cases, the Company shall be considered to have fulfilled its obligation to contact or notify the user.


3. The User must not set the Company's email address to be blocked on their receiving terminal. If the Company’s email address has been blocked, the User must cancel such a setting.

Article 16 Delivery of Goods

1. For all orders, the Goods shall be shipped by the carrier designated by the Company. The user shall not be entitled to specify the carrier.


2. Goods will only be delivered within Japan or the United States of America. However, delivery may not be possible to remote islands or certain other areas within these countries. If an order is placed to an area where delivery is not feasible, the Company may cancel the purchase agreement in accordance with Article 11 of these Terms and Conditions.


3. If the delivery destination of the Goods is not covered by carrier's standard service, additional delivery expenses may apply. In such cases, the additional charges shall be invoiced after the order is placed. In such cases, the additional charges shall be invoiced after the order is placed.


4. After the Company has made arrangements to ship the Goods, the Company shall not accept any changes to the delivery destination or delivery date and time from the User. The User shall confirm the tracking number of the carrier, which will be notified by the Company at the time of shipment, and make arrangements for the change by the User himself/herself.


5. The User may designate that Goods will be delivered to a location other than the User's place of residence; provided, however, that if the User does not receive the Goods himself/herself, the User shall notify the recipient of the delivery destination in advance that the Goods will be shipped by the Company so that the delivery will be made without delay. In the event that the Goods are returned to the Company due to reasons attributable to the User or recipient, such as refusal to receive the goods or long-term absence, and the Goods are to be redelivered at a later date, the User shall be responsible for paying the Company the delivery expenses for both the return and the reshipment of the Goods.


6. In the event that the delivery company is unable to deliver the Goods on the scheduled delivery date due to the User's absence, the User must make arrangements directly with the delivery company to schedule a new delivery date.


7. Under normal circumstances, bridal rings will be shipped approximately 3 months after the purchase contract is concluded, in accordance with Article 10, Paragraph 3.


8. Even if the Company notifies the User of the scheduled delivery date, the Company shall not ensure the exact date and time of delivery. Delivery may be delayed or delayed without prior notice in the event that delivery is difficult due to the carrier's or delivery route being busy, the carrier being closed, natural disasters (inclement weather), or other force majeure reasons.


9. the User does not respond to the Company's communication within 10 days, the Company may proceed to deliver the Goods based on the shipping address information provided by the User, regardless of whether or not the User has replied to the Company's communication. In such cases, the User shall bear all related delivery expenses.


10. The risk and ownership of all Goods shall transfer from the Company to the User at the time the Goods are delivered to the User, or to a carrier, freight forwarder, or other third party engaged for the purpose of delivery within the Company's jurisdiction.


11. For purchases of Goods by Japanese Users, please note that except for reasons attributable to the Company, the Company shall not be liable for any delays in delivery or any risks associated with transportation, including but not limited to loss or damage of Goods.


12. In no event shall the Company be liable for any delay in delivery or any risks associated with transportation (including, but not limited to, loss or damage of goods) in the case of purchases made by users in U.S. Users.

Article 17 Returns and Exchanges

1. The User shall not be entitled to change the order to other Goods, change the specifications, cancel the order, or return or exchange the Goods for the User's own reason after the Individual Agreement has been executed; provided, however, that this shall not apply to the Goods that are not made-to-order and meet all of the following conditions.
   
   (1) the Company has been contacted within 8 days of receipt of the Goods;
   (2) the Goods have never been used;
   (3) the Good has not been soiled or scratched; and
   (4) other accessories, tags, boxes, etc. are intact and in good order have not been lost.


2. If the Goods delivered to the User are defective, damaged or misdirected (the “Non-Conformity”), the User shall notify the Company of the details within 8 days of receipt of the Goods (the “Inspection Period”) via this Website. The Company shall replace the Goods only if the User contacts the Company within the Inspection Period with details and the Non-Conformity of the Goods is deemed to be the Company's responsibility by the Company. In this case, the Company shall bear the delivery expenses for the replacement.


3. If the Goods to be exchanged under the preceding two paragraphs fall under any of the following items, the Company shall not exchange the Goods but shall refund the amount of the Goods.
   
   (1) If the manufacturer or supplier discontinues production or otherwise becomes unable to supply the Goods;
   (2) If it is difficult to produce and deliver the Goods to the specifications required by the User; or
   (3) If it is impossible to produce and deliver the Goods due to other reasons.


4. The warranties contained in the preceding three paragraphs shall be the only warranties made with respect to Goods sold under the Terms of Service.


5. The User agrees and acknowledges that the actual color and texture of the Goods may differ from the Goods photograph (including, but not limited to, the possibility of defects or uneven coloration on each pearl product), and that due to individual differences in the Goods caused by the material, the image of the actual Goods and the Goods photograph on the Site may differ, and that the images shown on the Site are not actual size. In such cases, the Goods shall not be considered Non-Conformity and shall not be subject to return or exchange.


6. The Company shall be entitled to change the specifications of the Goods without prior notice due to quality improvement or other reasons. The Goods may have different specifications even if they are the same part number as previously purchased Goods. In such cases, this shall not fall under Non-Conformity and shall not be subject to return or exchange.

Article 18 Repair, etc.

1. Repairs for Goods purchased on the Site will be handled in accordance with the Company's after-sales service (hereinafter referred to as "After-Sales Service"). The After-Sales Service may differ for Japanese Users and U.S. Users due to differences in shipping procedures and shipping expenses. Japanese Users should refer to "After-Sales Service for Japan," while U.S. Users should refer to "After-Sales Service for the United States."


2. If a Japanese user relocates to the United States after purchasing the Goods, they will be treated as a U.S. User, and these Terms and Conditions (including the After-Sales Service for the United States) will apply. Delivery Expenses, etc. shall be borne by the user. Similarly, if a U.S. user relocates to Japan after purchasing the Goods, they will be treated as a Japanese User and will be subject to the Terms and Conditions (including the After-Sales Service for Japan).


3. The Company shall be entitled to change the content and price of After sales Service as necessary.


4. If U.S. Users wish to request after-sales service, they must contact the Company by email in advance and arrange for packing and delivery in accordance with the Company's instructions. Please note that the Company is not responsible for any risks associated with shipping (including, but not limited to, loss or damage to the Goods), regardless of whether packing and delivery arrangements were made according to the Company's instructions.


5. When the Company provides after-sales service to U.S. Users, whether for a fee or free of charge, the relevant User must bear all delivery expenses associated with the provision of after-sales service. This includes cases where the shipment is sent by a method different from that instructed by the Company.


6. If U.S. Users wish to receive after-sales service and the Company requests the user to take a photograph of the Goods and the certificate of quality and send it by email, the user must follow the Company's instructions and submit the photograph via email.


7. If the Company receives photographs from a user in accordance with the preceding paragraph, the Company will review the photographs and provide the user with a tentative estimate. Thereafter, the User shall pay the Company the repair fee (if applicable) and the delivery expenses associated with the after-sales service before the service is provided. However, any delivery expenses that the user can pay directly shall be paid by the user.


8. Please note that additional charges may apply if, after the Goods arrive at the Company, damage is found that was not evident in the photographs sent in accordance with Paragraph 6.


9. In the case of a paid replacement for irreparable damage or sizing purposes, the price of the item may differ between the time of purchase and the time of replacement due to a price revision. In such cases, the replacement price shall be calculated based on the price at the time of replacement in accordance with the Company's regulations.


10. The Company may refuse to provide after-sales service in any of the following cases. The Company shall not be liable for any damage or loss incurred by the User arising from or in connection with the refusal to provide after-sales service:
    
    (1) When a User purchases Goods from a store, vendor, e-commerce site, flea market site, or individual other than directly managed stores and handling stores, whether in Japan or abroad.
    (2) In the event that the User has placed an order for the purpose of resale (Resale Order) or has placed an order on behalf of another customer (Proxy Order).
    (3) If the Goods have been provided with maintenance by another company.
    (4) If the User orders the Goods or Service from outside Japan or the United States using an international forwarding service.
    (5) If the User moves his/her residence outside of Japan or the United States after purchasing the Goods or Service.
    (6) When it is impossible to repair or remanufacture the relevant Goods due to unavoidable reasons, such as changes in specifications or discontinuation of production of the Goods at the factory or material supplier.
    (7) In any other cases where we reasonably determine that we are unable to provide after-sales service.


11. In the event that the User does not respond to the Company's communications for 30 days or more after the Company has received the Goods for after-sales service from the User, the Company may cease the performance of the after-sales service and return the Goods to the User at the address provided by the User. In this case, the User shall bear all delivery expenses, and the Company shall not be liable for any risks associated with transportation, including but not limited to loss or damage of the Goods.

Article 19 Copyrights, etc.

1. All copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights related to all images, text, logos, and other works and likenesses used on this Website and the Service are the property of the Company or third parties authorized by the Company.


2. The User shall not be entitled to use or disclose any copyrighted materials or other information provided through this Website beyond the scope of the User's personal use as stipulated in the Copyright Act of Japan and other laws.


3. If the User violates any of the provisions of this Article and a problem arises regarding intellectual property rights such as copyrights, the User shall resolve the problem at the User's own expense and responsibility. If the Company suffers any damage, the User shall be liable to compensate the Company for such damage, including reasonable attorney fees.

Article 20 Layout and Content of this Website

1. The Company shall be entitled to add, change or discontinue the content and URL of this Website at any time if necessary.


2. If this Website is opened with an older browser version, the text and layout may be corrupted or the Website may not be viewable, so it is recommended that the latest version of the browser be used at all times. The Website may not be viewed properly due to compatibility issues between browsers and plug-ins, hardware, etc.

Article 21 Default

If the User fails to perform any provision of the Terms of Service, or violates any provision of the Terms of Service, or if the Company reasonably determines that the User is unable to continue to perform under the Individual Agreement, Company shall be entitled to engage the following acts.

(1) suspend or interrupt performance under the Individual Agreement and any other agreements with the User, including After-sales Service;
(2) terminate the Individual Agreement and any other agreements with the User, in whole or in part; and
(3) disposal of the Goods in such manner as the Company deems appropriate, with the proceeds to be applied to satisfy in whole or in part any loss or damage caused by the User's default.

Article 22 No Assignment

No User may assign any of its rights or obligations under this Terms of Service and contracts relating to goods, etc. traded using this Website to any third party.

Article 23 Prohibitions

When using the Service, the User shall not engage in any of the following acts.

(1) any acts that violate or may violate laws, regulations, or Terms of Service;
(2) any acts that damage or may damage the rights, interests, or reputation of other Users, third parties, or the Company;
(3) criminal acts or acts that are or may be offensive to public order and standards;
(4) any acts that interferes or may interfere with the operation or business of this Website, as determined by the company in its sole and absolute discretion;
(5) any acts that uses a third party's personal information or false information to use the Service in an unauthorized manner;
(6) any acts that results in the refusal to accept Goods or Services without justifiable reason, as determined by the company in its sole and absolute discretion;
(7) any failure to reply to communications from the Company without good cause; and
(8) Any other acts that the Company determines in is sole and absolute discretion to be inappropriate.

Article 24 Suspension and Interruption of Service, etc.

1. The Company shall have the right to suspend all or part of the Service, without prior notice, in order to keep the Service in good working condition, in one of the following situations:
   
   (1) if necessary for routine or emergency maintenance of the system;
   (2) if the system is overloaded;
   (3) if system operation becomes difficult due to fire, power outage, or sabotage by a third party, acts of god; or
   (4) If the Company determines in its sole and absolute discretion that the system should be shut down for any other reason.


2. The Company shall not be liable for any loss or damage arising out of the User's inability to use the Service during a period when all or part of the Service is unavailable.

Article 25 Other Disclaimers, etc.

1. The Company shall not be liable for any damage, loss, or disadvantage incurred by the User in connection with the use of the Service, including, but not limited to, system interruption, delay, discontinuation, or loss of data due to communication line or computer failure, or damage resulting from unauthorized access to data.


2. The Company will use standard business practices to ensure that e-mail contents sent from the Company's web pages, servers, domains, etc. do not contain computer viruses or other harmful content; provided, however, that the Company shall not be liable for any damage, loss, or disadvantage incurred by the User in the event that such harmful content is included.


3. Notwithstanding any of the provisions of the Terms of Service, the Company shall not be liable for any damage, loss or disadvantage caused by User's violation of the Terms of Service.


4. In the event that the Company is liable to a User for damages based on these Terms and Conditions or for any other reason (hereinafter referred to as the “Reason for Damages”), except in cases of willful misconduct or gross negligence by the Company, the Company’s liability shall be limited to ordinary damages and the Company shall not be liable for the following special damages, consequential damages, lost profits, indirect damages, or attorney fees that are actually and directly incurred due to the Reason for Damages. The maximum amount of damages shall be limited to 10,000 yen.


5. The Company shall be entitled to change, delete or add to the structure of this Website, its contents, pages, services, and goods handled by the Company at any time at the Company's sole and absolute discretion.


6. The User shall bear any and all costs related to the preparation and installation of computer equipment and telecommunications equipment, Internet connection fees, line usage fees, and other telecommunications charges necessary to use the Service, and shall use the Service at his/her own responsibility.


7. If User's data is lost or becomes illegible due to malfunction or trouble of the Company's computer equipment or telecommunication equipment used to provide the Service, or due to communication line failure, the Company shall be entitled to, without prior notice to the User, immediately and unconditionally cancel or terminate the Individual Agreement and any other agreements with the User, and suspend the provision of the Service.


8. If the Company is obligated to notify the User of any matter, the Company shall be deemed to have fulfilled its obligation by notifying the User based on the User's pre-registered information. The User shall indemnify and hold the Company harmless from any and all damages, losses, claims or disadvantages resulting from the performance of notices and other necessary procedures based on the User's registration information.


9. If the User causes any damage to a third party by using the Service, the User shall settle the matter at the User's own responsibility and expense, and the Company shall not be liable for any damage unless the damage is attributable to the Company. The User shall indemnify and hold the Company harmless from any and all claims, from third parties, including reasonable attorney fees, caused by User.


10. The Company may provide voluntary information and advice to the User, but the Company shall not be liable for any damages resulting therefrom.


11. Notwithstanding any of the provisions of the Terms of Service, the Company shall not be liable for any damages caused by User's violation of the Terms of Service.


12. The failure of a party to perform its obligations due to war, strikes, uprisings, fires, floods, explosions, earthquakes, government regulations, or other causes beyond the control of a party (the “Force Majeure”), except for monetary liabilities, shall not constitute a breach of this Terms of Service, provided that all efforts have been made to overcome such Force Majeure and resume performance.


13. If a force majeure event continues for more than one (1) month, the Company may terminate this Agreement and any related agreements by providing notice to the User in accordance with Article 11.

Article 26 Governing Law, Jurisdiction

1. This Terms of Service, the rights and obligations of the Parties and all disputes arising out of or in connection with this Terms of Service and contracts relating to goods, etc. traded using this Website shall be governed by and interpreted in accordance with the laws of Japan, without regard to the principles of conflict of laws.


2. Neither the United Nations Convention on Contracts for International Sales of Goods nor the United Nations Convention on the Limitation Period in the International Sale of Goods, as amended, shall apply to this Terms of Service.


3. Any matter not provided for in this Terms of Service or if any differences with regard to interpreting this Terms of Service arise, the Company and the Service Provider shall consult with each other in good faith in the attempt to resolve such matter amicably.


4. Any and all disputes arising out of or in connection with this Terms of Service and contracts relating to the Goods or Services traded using this Website shall submit to the exclusive agreed jurisdiction of the Tokyo District Court at the first instance.

Article 27 Severability

1. In the event that any provision of this Terms of Service is judged to be illegal, invalid or unenforceable under present or future laws in effect while this Terms of Service remains in effect, the legality, validity and enforceability of the remaining provisions shall not be thereby affected.


2. Provisions that are judged to be illegal, invalid or unenforceable shall be interpreted as being legal, valid and enforceable to the extent legally permissible.

Article 28 No Waiver of Rights

1. No failure on the part of a party to exercise any rights, powers or privileges under this Terms of Service or under any instrument executed pursuant thereto, shall operate as a waiver.


2. No single or partial exercise of any right shall preclude further exercise of that right or the exercise of any other right.


3. No waiver of any of the provisions hereof shall be effective unless in writing and signed by the Company.